Delivery Terms

Delivery Terms

Delivery Terms and information

Tropical Funky Fish ("we" and "us") is the operator of

(https://www.tropicalfunkyfish.co.uk/) ("Website"). By placing an order for items through

this Website you will be accepting our terms below. These terms are provided to

ensure both parties are aware of and agree upon this arrangement to mutually

protect and set reasonable expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfil all your items at time of purchase. In this instance, we will

fulfil the available products to you, and contact you about whether you would

prefer to await restocking of the back-ordered item or if you would prefer for us

to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order. Payment for shipping will be collected

with the online or shop purchase.

This price plus any taxes that may be due will be the final price for shipping cost to the client

3. Returns

3.1 Return Due To Change Of Mind

Tropical Funky Fish will happily accept returns due to change of mind as long as

a request to return is received by us within 15 days of receipt of item and are

returned to us in original packaging, unused and in re-sellable condition.

Return shipping will be paid at the customers expense and will be required to

arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store

credit for a future purchase. We will notify you once this has been completed

through email.

(Tropical Funky Fish) will refund the value of the goods returned but will NOT

refund the value of any shipping paid.

3.2 Warranty Returns

Tropical Funky Fish will happily honour any valid warranty claims, provided a

claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping cost, however we will

reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Tropical Funky

Fish to process your warranty claim within 28 days.

Once warranty the claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 3 - 14 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 28 days. This

varies greatly depending on the courier you have selected. We are able to offer

a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except

due to force majeure or on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are not always able to change the address at

any time due to insufficient notice sent to us TFF of the change of address before the order has been dispatched due to the dispatching process from the time the order is placed.

4.5 P.O. Box Shipping

Tropical Funky Fish will ship to P.O. box addresses using postal services only.

We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are unable to offer

this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before

dispatching your order. Existing items in the order will be reserved while we

await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the estimate time, please contact us so that we

can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will not receive a tracking link from which they will be

able to follow the progress of their shipment.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the

parcel from the courier and sign the reasons why the parcel has been rejected on the delivery note, and get in touch with our customer service. If the

parcel has been delivered without you being present, please contact customer

service.

7. Duties & Taxes

7.1 Sales Tax

If applicable sales tax has already been applied to the price of the goods as displayed on the

website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid

upon arrival in destination country. 

This varies by country, and Tropical Funky Fish encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination

country, the goods will be returned to Tropical Funky Fish at the customers

expense, and the customer will receive a refund for the value of goods paid,

minus the cost and inconvenience of the return shipping. The cost of the initial shipping will not

be refunded.

8. Cancellations

If you change your mind before you have received your order, we are not able to

accept cancellations at any time before the order has been dispatched and there is no refunds.

9. Insurance

Parcels are insured for loss and damage by you the customer and not TFF to the value as stated by the

courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost due to their (the courier) negligence

10. Customer service

For all customer service enquiries, please submit an enquiry at

https://www.tropicalfunkyfish.co.uk/shop/index.php?route=information/contact


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